EFFECTIVE AUGUST 17, 2026
Privacy Policy
Spatial OS is designed to keep home data in the user's browser and connected Home Assistant instance.
Data processed locally
Room names, device entities, states, scene instructions, policy previews and execution traces are processed in the browser. Spatial OS does not intentionally upload this home graph to its website servers.
Account and payment data
Creem processes checkout, tax, receipt and subscription information as merchant of record. Spatial OS receives identifiers and status needed to grant or revoke paid access. Payment-card details are not received or stored by Spatial OS.
Product analytics
We record limited first-party events such as page visits, virtual-lab launches, checkout starts and successful activations. These events may include referral source, country and technical request data used for security and aggregate conversion analysis.
Lead information
If you submit an email for product updates, it is stored for that purpose. You can request deletion using the reply address in a product communication or your Creem receipt.
Retention and security
Detailed product events are retained for up to 30 days; daily aggregate metrics may be retained for up to 120 days. Signed entitlement tokens are stored in the purchasing browser. Do not share payment success URLs or browser profiles.
Your choices
You may use the Virtual Home Lab without connecting a real home. Creem's customer portal provides subscription cancellation, invoices and payment-method controls.
Changes
Material changes will be posted on this page with a revised effective date.